Refund policy
Your right to cancel (14 days)
If you are a consumer, you can cancel your order within 14 days without giving a reason. For goods, the cancellation period ends 14 days after the day on which you (or someone you name, not the carrier) receive them. If one order arrives in several deliveries, it ends 14 days after the day you receive the last one; for a subscription with regular deliveries, 14 days after the day you receive the first one. For services, it ends 14 days after the day you order.
To cancel, just tell us within the 14 days, for example by email to svenja@erijoy.com or on WhatsApp to +351 964 765 205 (Chamada para rede móvel nacional / call to a Portuguese mobile network). You can use the form at the end, but you don’t have to.
Refunds
We pay back everything you paid, including standard delivery, within 14 days of hearing from you, with the same payment method. For goods, we can wait until we have them back or you show us that you sent them. You pay the cost of sending goods back. If you asked us to start a service within the 14 days and then cancel, you pay for the part already done.
When you can’t cancel (Portuguese law, Decreto-Lei 24/2014, article 17):
- food and other goods that go off quickly, for example bone broth and meal prep
- products that come sealed for health or hygiene reasons, once you have broken the seal after delivery
- services that were completely done with your express consent, after you confirmed that you lose the right to cancel once they are done
- catering and leisure activities booked for a specific date or period
- things made to your personal specifications, for example custom furniture
Faulty or not as described
On top of the right to cancel, you have the legal guarantee of conformity: for goods 3 years from delivery (Decreto-Lei 84/2021). Write to us and we will repair, replace or refund as the law says.
Subscriptions
You can cancel a subscription at any time before the next order, with the button in your subscription confirmation email, or by writing to us. If a subscription has a minimum number of deliveries, the product page says so before you buy.
Complaints
See section 21 of our Terms of Service.
Model cancellation form (only if you want to use it)
To: erijoy, Svenja K., Coastal Cowork, R. de São Félix 12e, 2655-362 Ericeira, Portugal, svenja@erijoy.com
I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods / for the following service:
Ordered on / received on:
Name:
Address:
Signature (only if sent on paper):
Date:
